My Professional Journey
Starting from my early days as a Front Office Coordinator and Escrow Assistant at Re/Max Gold Coast Realtors, I have always taken pride in being the best employee I could possibly be. Learning from industry leaders at an early age laid a strong foundation for my career.
Over the past 16 years, I have accumulated valuable managerial experience, which has allowed me to develop a diverse skill set and a keen understanding of operational efficiency, team leadership, and client relations. Below, I showcase the various roles and achievements that have shaped my professional path:
My Skills:
Unsurpassed Work Ethic: Committed to delivering high-quality results through dedication, reliability, and a strong sense of responsibility in all tasks.
Meticulous Eye for Detail: Attentive to details, ensuring accuracy and consistency in all aspects of work, which contributes to overall project success.
Business and Operations Management: Extensive experience in overseeing daily operations, driving efficiency, and implementing best practices to optimize business performance.
Team Leadership and Development: Strong ability to foster team collaboration, mentorship, and professional growth, ensuring a high-performance culture and achieving collective goals.
Cross-Functional Collaboration: Worked cohesively with cross-functional teams, including marketing, finance, and logistics, to align strategies and enhance overall company performance.
Performance Monitoring: Established key performance indicators (KPIs) to systematically assess team performance and drive accountability in achieving operational goals.
Account Management: Skilled in managing client accounts, ensuring satisfaction, and fostering long-term relationships to drive business growth.
Supplier Relationship Management: Expert in building and maintaining strong relationships with suppliers to enhance collaboration and ensure optimal purchasing processes.
Customer Experience Enhancement: Focused on improving customer interactions and experiences, ensuring brand loyalty and fostering long-term relationships through tailored solutions.
Project Planning and Development: Proficient in coordinating and executing projects from inception to completion, with a focus on meeting deadlines and achieving strategic goals.
Budget Development and Management: Experienced in creating and managing budgets, ensuring financial sustainability and alignment with strategic objectives.
Demand Forecasting: Proficient in forecasting market demand to inform inventory and purchasing decisions, optimizing supply chain efficiency.
Website Management: Managed website content and updates, ensuring that information is current, engaging, and in line with marketing strategies to enhance user experience.
Job History:
Business Support Specialist | Green Envee | 04/2025 - Current
• Designed and launched the company's first comprehensive onboarding training course, reducing new hire ramp-up time by 50%.
• Led packaging research and vendor negotiations, resulting in higher-quality, eco-friendly packaging solutions, reducing customer complaints by 30%, and lowering material waste.
• Built and standardized 100+ customer communication templates, improving response efficiency by 40%, while ensuring brand consistency.
• Streamlined internal processes by introducing project management workflows in Notion, improving cross-team communication, and cutting duplicated work by 20%.
• Partnered with chemists and formulators on new product development, coordinating communications and timelines to ensure project milestones were met.
• Managed the owner's inbox and calendar, handling over 800 monthly emails and more than 30 meetings to cut down on workload and free executive focus for high-level strategy.
• Swiftly embraced company tools such as Slack, Cin7, Notion, Active Campaign, Rich Panel, Jivo Chat, and Shopify.
Director of Purchasing Operations | Prime Time Direct | 09/2016 - 01/2025
• Co-built and scaled a multi-million-dollar e-commerce company, focusing on inventory and operations management.
• Maintained strong relationships with 30+ diverse vendors, including brands like Better Than Bouillon and Tapatío.
• Led procurement, demand planning, and inventory management, ensuring cost optimization and preventing shortages for over 500 SKUs.
• Managed financial operations such as accounts payable, invoicing, purchase orders, and vendor negotiations.
• Streamlined operations by 35% with the research and implementation of software tools such as Finale, Skubana, and InventoryLab.
• Excelled at using Amazon Seller Central and Shopify to boost top sales rankings in the Amazon Grocery category.
• Led the strategic initiative to introduce multi-pack listings on Amazon, establishing a competitive advantage over our competition.
• Managed projects to streamline processes and enhance coordination across departments, aligning with organizational goals.
• Thrived in remote work environment beginning May 2017.
Office Manager / Customer Service Manager | Green Hippo Recycling Rewards | 07/2013 - 08/2016
• Contributed to the development and implementation of a successful electronic waste recycling rewards program, fostering community participation and achieving significant fundraising goals.
• Managed accounts payable/receivable, payroll, and financial reporting with precision.
• Handled the recruiting, onboarding, and training of new employees.
• Developed and implemented office policies and procedures.
• Rapidly acquired advanced NetSuite proficiency through self-study and project experience, enabling effective system utilization.
• Designed and implemented website enhancements to optimize user experience and engagement.
• Led projects to improve internal systems and customer service platforms, driving operational efficiency.
• Responded to customer inquiries across multiple channels, ensuring timely and effective resolution.
• Served as the primary point of contact for customer service escalations, resolving issues promptly to maintain client satisfaction.
Contact Me
Interested in learning more about me? Please fill out the form below, or feel free to email me at kimadunstan@gmail.com. I look forward to hearing from you and exploring potential opportunities!